Last updated: September 2017
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eShare collects data to provide you with the best experiences with our products and communications.
You provide some of this data directly, such as when you register for information on the website, meet us at events, download an information resource, or when you become a user of our products and services.
We get some of it by recording how you interact with our website or our products, for example using technology that operates in the background, like cookies. We also obtain data from third parties, such as Google.
We do update this policy from time to time so please do review this policy regularly.
A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you return to the website, the cookie allows that site to recognize your browser. Cookies may store user preferences and other information. This means when you return you don’t have to fill in the same information again. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies.
You have a variety of tools to control cookies, web beacons and similar technologies, including browser controls to block and delete cookies and controls from some third-party analytics service providers to opt out of data collection through web beacons. Your browser and other choices may impact your experiences with the websites.
eShare uses the information that we collect to provide a better service to you by provide the products we offer, and personalise your experience. In addition to this we may use the information for one or more of the following purposes:
We may combine personal information from our products and services with information from our website, or other methods of communication in order to provide a better service to you.
We use third parties to store and manage your and customers’ data for example CRM facilities, cloud services and data centres in the UK, South Africa and Luxembourg. These third parties do not have permission to access your data. They are simply providing secure data storage facilities.
When you contact eShare, we may keep a record of your communication to help solve any issues you might have, we might use your contact information you supply in the process to respond to your query and let you know relevant information, such as upcoming changes or improvements.
We do not share personal information with companies, organizations or individuals outside of eShare and our partner network unless one of the following circumstances occurs:
We keep data for 6 years as standard practice to comply with tax and legal obligations and requirements, after this it will be deleted. You can always choose whether you wish to receive promotional emails, SMS messages, telephone calls and postal mail from eShare.
If you are a current client, then you can ask your controller for information held on our products. In most cases eShare does not have access.
For a full report of what information we hold on our systems, you can email firstname.lastname@example.org.