Privacy

Last updated: September 2017

We guarantee your privacy

At eShare we are committed to safeguarding and preserving the privacy of our customers and website visitors at the same time as providing the best possible experience and service. This page explains what happens to any personal data that you provide to us, or that we collect from you when you register with our products and services and whilst you visit our sites. This privacy policy applies to use of all eShare products, web and app services and websites.

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We want to assure you that we handle your data with care, but if you would like to unsubscribe from receiving any marketing communications then you can do so by clicking here:
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If you want us to remove your data entirely, then you can inform us by emailing info@eshare.net.

Please note we will need to contact you one more time to confirm that your details have been removed or unsubscribed.

Information we collect

eShare collects data to provide you with the best experiences with our products and communications.

You provide some of this data directly, such as when you register for information on the website, meet us at events, download an information resource, or when you become a user of our products and services.

We get some of it by recording how you interact with our website or our products, for example using technology that operates in the background, like cookies. We also obtain data from third parties, such as Google.

We do update this policy from time to time so please do review this policy regularly.

More information on cookies

A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you return to the website, the cookie allows that site to recognize your browser. Cookies may store user preferences and other information. This means when you return you don’t have to fill in the same information again. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies.

eShare may use cookies and similar technologies on its websites where appropriate to gather information about you to improve your experience. We may also gather information about your use of our websites, navigation and internet use. Such information will not identify you personally. It is simply statistical data.

You have a variety of tools to control cookies, web beacons and similar technologies, including browser controls to block and delete cookies and controls from some third-party analytics service providers to opt out of data collection through web beacons. Your browser and other choices may impact your experiences with the websites.

Use and management of your information

eShare uses the information that we collect to provide a better service to you by provide the products we offer, and personalise your experience. In addition to this we may use the information for one or more of the following purposes:

  • To provide information to you that you request from us specifically.
  • To provide information to you relating to our company or products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.
  • If you have previously purchased goods or services from us, we may provide details of changes to those goods or services, or similar goods or services that enhance those you have already purchased.

We may combine personal information from our products and services with information from our website, or other methods of communication in order to provide a better service to you.

We use third parties to store and manage your and customers’ data for example CRM facilities, cloud services and data centres in the UK, South Africa and Luxembourg. These third parties do not have permission to access your data. They are simply providing secure data storage facilities.

Disclosing your information

When you contact eShare, we may keep a record of your communication to help solve any issues you might have, we might use your contact information you supply in the process to respond to your query and let you know relevant information, such as upcoming changes or improvements.

We do not share personal information with companies, organizations or individuals outside of eShare and our partner network unless one of the following circumstances occurs:

  • You have given your consent. We require opt-in consent for sharing any personal information.
  • If the products and services we provide are managed for you by a third party partner.
  • In the event that we sell any or all of our business.
  • Where we are legally required by law to disclose your personal information.
  • To further fraud protection and reduce the risk of fraud.

How to access and control your personal data

We keep data for 6 years as standard practice to comply with tax and legal obligations and requirements, after this it will be deleted. You can always choose whether you wish to receive promotional emails, SMS messages, telephone calls and postal mail from eShare.

If you are a current client, then you can ask your controller for information held on our products. In most cases eShare does not have access.

For a full report of what information we hold on our systems, you can email privacy@eshare.net.

Third party links

On occasion we include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

Contacting us

Please do not hesitate to contact us regarding any matter relating to this Privacy Policy at privacy@eshare.net or calling us on +44 (0) 845 200 7829.

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By providing your details, you are agreeing to your data being stored and processed by eShare so we can respond to your query. See our privacy policy.