Industry: Anglian Water is geographically the largest water and wastewater company in England and Wales.
Assets: £827 million
Number of members: 9,242
Anglian Water had an electronic document library system, but the pensions team, advisors, and trustees found it cumbersome and slow to use. As a result, it wasn’t used and they defaulted back to using paper copies, emails, and local file storage.
The Knowledge module from BoardPacks was recommended. When Anglian Water saw how simple it was to use, and the features it offered, they were able to make a very quick decision to replace the old system.
Richard Norton, secretary to the pensions scheme trustees, explains “The BoardPacks welcome screen is simple and clear, the navigation and search are easy to use. Trustees can find the information they need in just a couple of mouse-clicks. With the old system, users could spend three or four minutes trying to find the information they required.”
When Anglian Water saw the BoardPacks demonstration, in addition to providing the knowledge library they required, they also saw potential to extend the solution for meeting management and decision making.
Trustees need access to a wide range of information. Now board papers and required reports are all being published to BoardPacks. This is a huge step forward from the previous situation of printing and posting large amounts of documents, or sending them by email.
Richard says, “We are saving a huge amount of time, and paper, by no longer having to print and photocopy large reams of paperwork. And we no longer rely on posting board packs.”
In addition to board papers, between meetings trustees are provided with a range of information from appointed advisors such as regulatory updates, investment information, newsletters and so on. These are now all being distributed using BoardPacks.
“The intention is that advisors will be publishing information directly to the site, with automated notifications going out to trustees and fund managers” explains Richard. “Scheme managers will no longer have to spend time circulating these documents, freeing even more time for other management tasks.”
Advisors will also be able to view and access certain information on the site that is relevant to them, although their profile has been carefully configured by the eShare deployment team, to ensure that they cannot access non-relevant, or inappropriate information, for example appointment reviews.
With the introduction of BoardPacks, Anglian Water is confident it can reduce the paperwork and administration burden they face in managing their pension schemes. Trustees now have an IT-based solution that is user-friendly and easy to use.